Frequently Asked Questions
If you have any questions, please refer to the "Frequently Asked Questions" below.
For inquiries, please email (firstname.lastname@example.org)) Please contact us.
Q: What kind of payment method do you have?
A: A:PAYPAL, Credit cards (Visa, MaterCard, Amex) are accepted. )
about the order
Q: Is it possible to change or cancel an order?
A: You can change or cancel your order before it is confirmed. Please note that you cannot change or cancel your order once it has been confirmed.
About the product
Q: Which size should I choose?
A: Please refer to the size guide on the product page.
In addition, in the case of lesson clothes and costumes made in China, it may be considerably smaller than the size that Japanese people think (however, it depends on the product).
The notations such as S, M, and L are for reference only, and please refer to the numbers for each part before making a decision.
About the status of the order
Q: I would like to confirm the order details.
A: We will send you the order details by email after the order is confirmed, so please check.
Q: I want to track my luggage.
A: When we ship the item, we will email you the tracking number and the websites we can track.
Q: I haven't received the item. I think I lost it. What should I do now?
A: If you do not receive your parcel or if you lose it, we will check it at our shop and resend it or give you a full refund.
Q: It's been a few days since I shipped it, but I haven't received it yet. When will it arrive?
A: After shipping, it usually takes about 2 weeks to 1 month to deliver. However, please note that it may change depending on the weather and traffic conditions. Please also check the tracking number for the situation.
Q: The package I received is dirty ...
A: In most cases, the parcels we deliver will be delivered in a worse condition than the Japanese people think in common sense, but the products themselves will not be affected, so we appreciate your understanding.